IGCSE Business 0450 Paper 2 Topical 2014-2020

1 UNDERSTANDING BUSINESS ACTIVITY SYLLABUS
1.1 Business activity…………….…………….…………….……………… 4
1.2 Classification of businesses…………………………………………...7
1.3 Enterprise, business growth and size……………………………...20
1.4 Types of business organization……………………………………...43
1.5 Business objectives and stakeholder objectives………………...65
2 PEOPLE IN BUSINESS SYLLABUS
2.1 Motivating employees………………………………………………… 77
2.2 Organisation and management………………………………..…… 94
2.3 Recruitment, selection and training of employees……………. 116
2.4 Internal and external communication……………………………. 150
3 MARKETING SYLLABUS
3.1 Marketing, competition and the customer……………………… 157
3.2 Market research……………………………………………………… 171
3.3 Marketing mix…………………………………………………………. 190
3.4 Marketing strategy……………………………………………………247
4 OPERATIONS MANAGEMENT SYLLABUS
4.1 Production of goods and services………………………………... 252
4.2 Costs, scale of production and break-even analysis…………. 281
4.3 Achieving quality production……………………………………… 301
4.4 Location decisions…………………………………………………… 311
5 FINANCIAL INFORMATION AND DECISIONS SYLLABUS
5.1 Business finance: needs and sources…………………………… 329
5.2 Cash-flow forecasting and working capital…………………….. 345
5.3 Income statements………………………………………………….. 354
5.4 Statement of financial position……………………………………. 359
5.5 Analysis of accounts………………………………………………… 363
6 EXTERNAL INFLUENCES ON BUSINESS ACTIVITY SYLLABUS
6.1 Economic issues……………………………………………………... 394
6.2 Environmental and ethical issues………………………………… 412
6.3 Business and the international economy……………………….. 432